INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
Yes, we strive to ensure that the product you receive matches the image displayed on our website. However, please note that slight variations in color or design may occur due to factors like screen display settings, lighting during photography, or manufacturing updates. If you have any concerns about the product, feel free to contact our customer service team.
Where can I view my sales receipt?
You can view and download your sales receipt by logging into your account on our website. Once logged in, navigate to the "Order History" or "My Orders" section. From there, select the relevant order, and you'll find an option to view or download your sales receipt. We will also send a copy of the receipt to your registered email address after the purchase is completed.
How can I return an item?
To return an item, please follow these steps:
- Log in to your account and go to the "Orders" or "Order History" section.
- Select the order containing the item you wish to return.
- Click on the "Return" or "Request Return" option next to the item.
- Follow the prompts to fill out the return request, including the reason for return and any additional information.
- Once your return request is approved, you'll receive a return shipping label and instructions on how to send the item back.
Please ensure the item is in its original condition and packaging. For more details on our return policy, including the return window and any applicable fees, visit our Returns Policy page or contact our customer service team.
Will you restock items indicated as “out of stock?”
We do our best to restock popular items as quickly as possible. If an item is marked as “out of stock,” you can sign up for restock notifications on the product page by providing your email address. We'll notify you as soon as it becomes available again. Please note that some items may be limited editions or discontinued, and may not be restocked. If you have any specific questions about a product, feel free to contact our customer service team.
Where can I ship my order?
We offer shipping to a wide range of locations, both domestically and internationally. During checkout, you can enter your shipping address to see if we deliver to your area. Please note that shipping availability may vary depending on the product and destination. For more information on the regions we ship to, as well as any potential restrictions, you can refer to our Shipping Policy page or contact our customer service team for assistance.