Delivery Policy.

At Bait Al Diafa General Trading LLC, we are committed to providing a smooth and reliable product delivery experience. We deliver products to customers across United Arab Emirates. our goal is to ensure your products arrive on time and in excellent condition. Please read the details of our product delivery policy below to understand how we handle your orders, from placement to delivery at your door.

Order Processing.

Once your order has been placed, it will be processed within 2 business days. Orders placed on weekends or holidays will be processed on the next business day. During peak seasons, processing times may be slightly longer, but we will keep you informed of any potential delays.

Delivery Time frames.

Delivery time depends on your location and the shipping method selected at checkout. Typical delivery times are: • Local Delivery: 1-2 business days • National Delivery: 2-3 business days Please note that delivery times may vary due to external factors such as weather, courier delays, or customs clearance for international orders.

Delivery Fees.

Delivery fees are calculated based on the shipping destination, the size, and weight of your order. You will be notified of the exact delivery cost at the time of checkout. The following general fee structures apply: • Less or Equal to AED 300 = 25 AED • More than to AED 300 = Free Cash On Delivery COD: • Cash on Delivery (COD) is applicable as a payment method for products sold by horecasupplyer.com • Maximum limit of AED 2500 when ordering with the COD payment method. • Customer should check the package for any tampering before accepting the package, However, customers are not allowed to open the package until payment amount has been handed over to the courier partner. 

Delivery Tracking.

Once your order has been shipped, you will receive an email or SMS notification containing a tracking number and a link to track your order in real time. You can also track the status of your delivery directly through our website under the "My Account" section.

Delivery Requirements.

• Correct Shipping Information: Please ensure that you provide the correct shipping address, including apartment or unit numbers, to avoid delays or additional charges.
• Signature upon Delivery: For security reasons, some deliveries may require a signature upon receipt. If you are not available at the time of delivery, our courier will leave a notification card with details on how to arrange a re-delivery or where to collect your package.

Missed Delivery.

In case of a missed delivery, the courier will leave a notification with instructions for rescheduling the delivery or picking up the package from a local depot. Please follow the courier’s instructions to avoid any delays. If the package is not claimed or rescheduled within the carrier's time frame, it may be returned to us.

Undelivered or Lost Packages.

In rare cases, if a package is lost or undelivered, please contact our customer support team immediately at by Phone or Whats app or mail. We will work with the courier to locate your package or issue a refund or replacement if necessary.

Damaged or Incorrect Items.

If your order arrives damaged or you receive the wrong product, please contact us within 2 (Tow) day of receiving your order. We will arrange for a replacement, or if necessary, a return and full refund. Please provide photos of the damaged or incorrect items to help us process your request quickly.

Delayed Deliveries.

While we strive to ensure all deliveries arrive within the estimated time frame, delays can occur due to unforeseen circumstances. In the event of a delay, we will notify you promptly and keep you updated on the status of your order.

Customer Support.

For any questions or concerns about your delivery, please feel free to contact our customer service team. We are here to help resolve any issues you may encounter.

• Email: care@horecasupplyer.com
• Phone: +971 6 5266504
• Live Chat:
We value your business and aim to provide the best possible delivery experience. Thank you for shopping with Bait Al Diafa General Trading LLC!