Terms and Conditions.

Welcome to https://www.horecasupplyer.com. By visiting our site and purchasing any products from us, you engage in our “Service” and agree to be bound by the following terms and conditions. If you disagree with any part of these terms, you may not access or use the website.

General Conditions.

By implicitly or expressly accepting these Terms & Conditions, You also accept and agree to be bound by www.horecasupplyer.com its all Policies will amended from time to time.In these Terms references to "you", and "User" shall mean the end-user/customer accessing the Website, its contents, and using the Services offered through the Website. References to the “Website”, "horecasupplyer.com","horecasupplyer", "we", "us", and "our" shall mean the Website and/or Bait Al Diafa General Trading LLC. The Website is operated by Bait Al Diafa General Trading LLC , This is a General Trading company incorporated under the laws of UAE Government. having its registered office at Dubai.This Website may also contain 3rd party links to other websites, which are not operated by horecasupplyer.com. And horecasupplyer has no control over the linked sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them.

Prohibited Use of the Website.

The user shall agree to access the website and use it for trading purposes only. All pictures shown on the website are for illustration purposes. The actual product may vary due to product enhancements, Color, Shape or your devices. Access to the horecasupplyer.com website means that you accept our prohibited following rules:
1. Use in unethical practice or Abuse the website in any whatever form. used for any obscene or immoral purpose.
2. used to violate any international, federal, provincial or national regulations, rules, laws, or local UAE Governing rules.
3. Publish or transfer or any illegal content to harass, abuse, humiliate, harm, defame, disparage or intimidate based on gender, sexual orientation, religion, race, age, national origin, disability, or any other that affected against policies in UAE.
4. Use the website for uploading any content that may contain any virus, malicious code or programs or tools that may amend or damage or hinder the website normal operation and use it in a way that harms others.
5. Amend or cause damage or omission of any content published on the website.
6. interfering with or disrupting the Service or the Website or related Internet security features.
7. Publication or transfer any spam or promotional materials or any other form of attraction.
8. Publish of any material that violates the intellectual property or other rights.

Your Account.

To access certain features of the website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer or device. You are agree to accept responsibility for all activities that occur under your account. You are agree that, if you provide any information that is untrue, inaccurate, not current, or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this Terms & Conditions of use, In this case we have the right to suspend or terminate your account or membership. Horecasupplyer does not support or encourage multiple accounts owned by a single user even with different mobile numbers. In this case horecasupplyer reserves the right to restrict, deactivate or disable any account that might fall under any sort of abuse of the service.

Product Price, Stock, Order & Services.

All of our products are available online through our site & you will show the price with product. We makes every effort to accurately display or describe all products on the site in terms of color, size or any other variation and provide selection options. horecasupplyer.com cannot guarantee that the actual product will look exactly like the product image shown on the site. But If a product does not match the description on the website, you can return the product unused according to our Return and Replacement Policy. The price of any product and whether the product is available or not depends entirely on the stock of the product. If any product or service is not available, horecasupplyer.com will inform you as soon as possible and suggest a similar or alternative product or refund the advance payment as per the refund policy. The price of any product on our site may change without any notification or message. We make every effort to keep the prices on our site accurate, but prices may change over time. In this case, you will be informed before the order is sent for delivery and you can take or cancel the order if you want. Horecasupplyer.com reserves the right to discontinue, change or extend any service or offer or delivery at any time. horecasupplyer.com shall not be liable to you or anyone else for such changes. We try to ensure that we always stock the full product range and will let you know if the product is out of stock. If the product is unavailable after an Order is placed, you will be informed accordingly by phone or email as soon as possible about the partial cancellation of your order. In that event, you shall not be charged for that product and the charged amount will be reversed to your account within 7-14 business days or as per the bank or card policy. The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout. horecasupplyer.com reserves the right to change the fees related to your order at any time. Prices shown for our products on the website are in AED currencies and are exclusive of taxes as per UAE VAT law. These prices are subject to change at any time in our sole discretion. In the interests of all our customers, we may place restrictions on bulk buying of some products. Horecasupplyer.com reserves the right at our sole discretion, to limit the quantity per person, per household or per order. The said limitations may be applicable to orders placed by the same account, the same credit card and also to orders that use the same billing or shipping address. We will provide notification to the customer should such limits be applied. Furthermore, we reserve the right to limit stock of any product, change the price or description without notice. We reserve the right to refuse any order you place with us, limit the number of products on Order or cancel any order.

Special Offers & Discount.

Intermittently, we will offer special promotions to our customers that we refer to as "Special Offers" or "Special Offer." This could include a gift with purchase, free shipping, manufacturer’s offers, or other promotional offers associated with a product purchase. These offers may be for a limited time only. Coupon codes, promo codes, discount offers, or sign up offers essentially reduce the product's regular price. Discount coupons and gift cards will not be refunded, returned or exchanged after the order is successful. According to this policy, no customer created with the same phone number or email address can receive discounts or offers more than once. Horecasupplyer.com reserves the right to amend, change, extend or cancel any offer at any time without prior notice.

Payment and Billing.

We accept Cash On Delivery (COD) & Online Payment.
All payments on our website are handled securely. By making a purchase, you agree to provide current, complete, and accurate purchase and account information for all purchases made. You agree to update your account and other information promptly, including your email address and credit card numbers, so we can complete your transactions and contact you as needed.
We accept payments online using Visa and MasterCard credit/debit cards in AED currencies.
For your information, The acceptance of customers' payments for the purchase of products offered on the website, we enter into arrangements with payment service providers as per industry practices. The entire payment transaction processing, verification, validation, and authorization would be governed by the terms and conditions of the payment service provider, credit or debit card issuer, voucher or coupon issuer, or other approved payment solution provider. We will not be liable for any wrongful, unauthorized, erroneous, or incorrect payment effected by a customer and payment service provider. Any complaints that customers may have against the payment mechanism or the functioning or malfunctioning of the payment modalities are to be dealt with directly with the debit or credit card issuer or such approved payment service provider or their respective partners. Our obligation to deliver the products shall only arise after receipt of cleared funds in our account. In the event short funds are received, we will have no obligation to deliver the products or inform the customer. All information and details regarding payments should be between the customer and the approved payment service provider and/or debit or credit card issuer and/or voucher or coupon issuer and/or other approved payment solution provider only.

Delivery.

Delivery will be made to the Delivery Address you provided in your order. At the point of delivery, you must be confirm by your provided mobile phone call or you must to confirm present to our courier partners the identity verification of the Consignee by presenting passport, driving license, Emirates ID. We delivery our own transportation or third party courier methods. We make considerable effort to deliver all your products within 48-72 working hours of the date of your order. If the any circumstances arise that are beyond our control, we shall not be liable if we fail to do so in part or in full. We shall contact you to let you know if we are having any problems getting a product to you within that time. Before confirm order online you should confirm location details like apartment no, Area, Road no, Street no. You should ensure the clear path to your house, apartment or shop address. Please inform as in advance if there are any access difficulties.

Returns and Refunds.

Our Return Policy governs the process for returns and refunds. If you wish to return an item, it must be in unused condition, and within the designated return period. For more information, please refer to our Return and Refund Policy available on the website.

Intellectual Property.

All content included on the site, such as text, graphics, logos, images, and software, is the property of Bait Al Diafa General Trading LLC or its content suppliers and protected by international copyright laws. You may not use any content from the website without express written permission.

Limitation of Liability.

In no case shall Bait Al Diafa General Trading LLC, our directors, officers, employees, affiliates, agents, contractors, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind arising from your use of any of the service or any products procured using the service.

Cookies.

This site uses cookies, which means that you must have cookies enabled on your computer in order for all functionality on this site to work properly. A cookie is a small data file that is written to your hard drive when you visit certain Web sites. Cookie files contain certain information, such as a random number user ID that the site assigns to a visitor to track the pages visited. A cookie cannot read data off your hard disk or read cookie files created by other sites. Cookies, by themselves, cannot be used to find out the identity of any user

Termination.

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services or when you cease using our site. We also reserve the right to terminate access to our services at our discretion.

Governing Law.

These Terms and Conditions, and any separate agreements whereby we provide you Services, shall be governed by and construed in accordance with the laws of the United Arab Emirates.

Update to Terms.

The horecasupplyer.com has reserve the right to change or amend the terms & Conditions at any time & will update its our horecasupplyer.com site. Such changes will be effective when updated on the Website. And it will not notify the visitors or customers by there email or other personal contact addresses. It is your responsibility to check our website periodically for any T&C changes. we recommend that you visit this page every time you make a purchase as you are bound by such additions, modifications or updates. These Terms and Conditions were last updated on August’2024.

Contact Us:

Last Updated: 15 August, 2022
If you have any questions ! 
By email: care@horecasupllyer.com 
By visiting this page on our website: https://www.horecasupplyer.com
By phone number: +971-6-5266504